When will I receive my order?

Delivery times depend on your location. In most cases, orders arrive within 7 to 12 days after purchase.

Why is my order taking longer than expected?

We always strive to deliver on time, but occasionally shipping may be delayed due to high demand, logistics issues, or unforeseen circumstances. Please rest assured that we’re doing everything possible to get your order to you as quickly as we can.

Can I track my shipment?

Yes! Once your order has been dispatched, you’ll receive an email with tracking details. You can use that link to monitor your shipment’s progress. Don’t forget to check your Spam or Promotions folder in case you don’t see it in your inbox.

What if I’m unhappy with my purchase?

We want you to be fully satisfied with your experience. If for any reason you’re not, please contact us within 10 days of receiving your package. We’ll guide you through the return or exchange process.

How can I reach customer support?

You can easily get in touch with our support team via our contact form on the website or by sending an email to info@lorvut.com. We’ll get back to you as soon as possible.

Can I update my shipping address after placing the order?

Once an order has been processed, we’re unable to modify the shipping address. Please make sure that all your shipping details are correct before completing your purchase.

Do you ship internationally?

Yes, we offer worldwide shipping. Delivery times vary depending on the destination. Please double-check that your address details are correct to avoid any delivery issues.

How do you ensure product quality?

All our products go through strict quality control, but if you happen to receive a damaged or defective item, contact us immediately and we’ll take care of it right away.

Can I cancel my order?

We process orders very quickly. If you need to cancel, please reach out as soon as possible. Once your order has entered the processing stage, it can no longer be canceled.